Toward Social Situation Awareness in Support Agents
نویسندگان
چکیده
Artificial agents that support people in their daily activities (e.g., virtual coaches and personal assistants) are increasingly prevalent. Since many social nature, should understand a user's situation to offer comprehensive support. However, there no systematic approaches for developing aware. We identify key requirements agent be aware propose steps realize those requirements. These presented through conceptual architecture centered on two ideas: (1) conceptualizing awareness as an instantiation of `general' awareness, (2) using taxonomies such instantiation. This enables represent situation, comprehend its meaning, assess impact the behavior. discuss empirical results supporting effectiveness proposed approach illustrate how can used use cases.
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1 Data 61, Commonwealth Scientific and Industrial Research Organization, Marsfield, NSW, Australia, 2 Data 61, Commonwealth Scientific and Industrial Research Organization, Dutton Park, QLD, Australia, 3School of Computing, Engineering, and Mathematics, University of Western Sydney, Paramatta, NSW, Australia, 4 Data 61, Commonwealth Scientific and Industrial Research Organization, Acton, ACT, A...
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ژورنال
عنوان ژورنال: IEEE Intelligent Systems
سال: 2022
ISSN: ['1941-1294', '1541-1672']
DOI: https://doi.org/10.1109/mis.2022.3163625